Shipping policy

Do you ship to my country?

We ship all of our products worldwide. If you can’t ship to your country please send an e-mail to shop@joyhauser.com

Shipping costs:

Shipping costs will be calculated at the checkout. These prices do not include customs fees or other taxes.

How can I track my order?

Every shipping option includes track & trace. You receive the tracking information via e-mail.

How long does it take for my order to get to my place?

We ship within 24 hours after you place your order*.

  • Europe Express shipment: 1 – 4 business days
  • Europe Global mail shipment: 15 – 20 business days
  • Worldwide Express shipment: 5 – 7 business days
  • Wordwide Global mail shipment: 20 – 25 business days

*If a product has a different shipment date than normal, this is noted on the productpage.

Please note: We depend on DHL for the processing and delivery of all shipments and cannot be held responsible for delays caused by their logistics or handling processes.

--------

Fast Delivery time with DHL Express

Place your order before 17:00 on working days and your order will be shipped out the same day with DHL Express with On Demand Delivery (ODD) Service.

  • Once your order is shipped, you will receive a new shipping notification from DHL EXPRESS.
  • DHL ODD notify you by email and/or SMS about your shipment’s progress and estimated delivery date/time. When this doesn’t fit your schedule, you can customize your delivery via DHL ODD and decide how, where and when the delivery takes place at the time and location that suits you best.

DHL ODD is giving you maximum flexibility and greater control over your delivery.

  • DHL ON DEMAND DELIVERY offers flexible delivery options:
    * Deliver my Package on Another Day: Scheduled Delivery
    * Deliver my Package to Another Address: Alternate Delivery to work or family
    * Deliver my Package at a Safe Place: Authorize Shipment Release
    * Deliver my Package with Neighbor: Leave the package at your Neighbor, Reception or Guard
    * Deliver my Package at a DHL ServicePoint: Hold for Pick‐up Collection (84,000 Servicepoints Worldwide!)
    * Request to Store my Package: Vacation Hold safekeeping your parcel up to 30 days

DHL ODD gives you full control and you never miss another delivery.

Flexible, convenient and always at the right moment!

--------

Deutsche Post Packet (Global Mail)

A cost-effective range of products and services for delivery of lightweight packets by international mail up to 2 kg.

Deutsche Post PACKET TRACKED 

PACKET TRACKED is a tracked service providing status updates from posting to delivery in 47 destination countries and from posting to the departure origin country or to arrival at destination country to other countries worldwide.

  • Home or mailbox delivery if possible, otherwise the consignee will be asked to pick up the shipment at the local post office or service outlet*
  • Each PACKET TRACKED has its own barcode, a unique identifier, which makes it possible to fully track the goods from posting to delivery and tracking goods in the rest of world to the extent that data is provided by the service provider at destination
  • Simplified customs declaration with CN 22 to the extent permitted by law
  • The Deutsche Post Customer Portal /API facilitates online shipment preparation and provides a tracking overview of your PACKET TRACKED shipments
  • Coverage of loss and damages can be achieved with an additional shipment value protection service for items shipped to 47 countries with delivery status updates
  • Max. dimensions: L + W + H < 90 cm and each side < 60 cm
  • Max. weight: 2 kg

*If the delivery takes a little longer than expected, please check your local post office or service outlet.